Elite Eyecare Quality Eye Care (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information under the Australian Privacy Principles (APPs) of the Privacy Act 1988 (Cth).

We are part of the George & Matilda Eyecare Group, meaning some personal information we collect may be securely stored and managed in shared group systems, used only for purposes described in this policy.

By using our website, booking services, or visiting our practice, you consent to the collection, use, and disclosure of your personal information as outlined here.

Personal Information

Personal information is information about you, or which identifies you, like your name, contact details, and our records about you. It includes sensitive information, such as your health information.

Collection of Your Personal Information

We collect personal information from clients, customers, and other individuals by lawful and fair means. This may include:

• when you visit our store for an eye test

• when we communicate by telephone, mail, or email

• when you submit a form or provide information to access our products and services

• when you apply for a job with us

Sometimes, we collect information from others, such as your referring practitioner, health insurance funds, government agencies, or recruitment agencies.

We collect information about:

• Clients (including prospective clients): name, age, date of birth, contact details, referrals, clinical history, payment details (e.g. Medicare, private health insurance), and other relevant information

• Referring practitioners: name, contact details, billing information, and details relevant to services provided

• Contractors, service providers, and business associates: name, contact details, and information required for services or collaboration

• Job applicants: name, contact details, job applications, references, and other relevant details

Why We Handle Your Personal Information

We collect, hold, use, and disclose your personal information to:

• interact with you

• provide our products and services

• maintain business records

• provide you with information about products and services of interest

• comply with legal requirements

• for any purpose disclosed to you and to which you consent

• for any purpose you would reasonably expect

• otherwise to run our business

Disclosing Your Personal Information

We do not sell or rent your personal information. We may disclose your information to:

• your agents or representatives, including your referring practitioner

• our service providers, including IT providers and mailing houses

• related companies and business partners

• professional advisers, such as lawyers, accountants, and auditors

• Medicare, Department of Veterans’ Affairs, workers compensation insurers, transport accident insurers, and private health insurance funds

• government, regulatory, and law enforcement authorities

Disclosure to Overseas Recipients

We may disclose your personal information to third-party suppliers and service providers located outside Australia, including Singapore. We take steps to ensure that overseas recipients comply with privacy obligations.

Cookies

Cookies are small files stored on your computer that allow our site to recognize your browser and remember certain information.

We use cookies to:

• save your preferences for future visits

• tailor product and service information to your interests

Accessing and Correcting Your Personal Information

You have the right to request access to or correction of your personal information. To do so, please contact us using the details below.

If we refuse access or correction, we will provide written reasons. You may be asked to cover reasonable costs for access.

Security of Your Personal Information

We hold information in paper and electronic form. Electronic information is stored on secure servers in controlled facilities.

We take reasonable steps to protect information from misuse, interference, loss, and unauthorized access, modification, or disclosure. Employees and agents are bound to confidentiality.

Website Data

When you visit our website, we may collect non-identifying information such as:

• browser type, version, and language

• operating system

• pages viewed and access times

• referring website address

This information is used internally to gauge visitor traffic, trends, and to personalize content.

Marketing

We may use your contact details to provide information about products and services that may be of interest to you.

You may opt out of marketing communications at any time by contacting us.

Questions and Complaints

If you have questions, concerns, or complaints about how we handle your personal information, please contact us:

Phone:

Email:

Address:

We will investigate your complaint and notify you of the outcome in writing.

You may also lodge a complaint with the Office of the Australian Information Commissioner by calling 1300 363 992 or emailing [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy at any time.

Elite Eyecare Quality Eye Care welcomes your feedback regarding this Privacy Policy. Please contact us during business hours, Monday to Friday, using the details above.